Course details

The training course

Gain great skills through theory and practical training

The theory of computer hardware, operating systems, networks, communications and printers is thoroughly covered and reinforced by extensive practical work to ensure technical scripts are competently followed and technical audits can be undertaken.

The initial course is generic and most importantly practical. This allows us to give people the skills required for the majority of roles we have in hardware and networking. By asking people to attend this course it allows us to test the commitment of the individual and builds confidence and relationships.

 
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We undertake contract specific training when candidates will either be trained on site or be asked to return to Crewe. This could be to cover things such as Retail EPOS installations through to mounting of Audio Visual equipment.

Once you have completed the course you will possess the necessary skills and knowledge for effective customer support of networked PC systems and common peripherals, together with a sound foundation on which to build further product training.

The course includes assessments for Cerco’s exclusive Cerco Certificate in Systems and Networking (CCSN), which is recognised by our employer partners as an entry-level qualification for systems service technicians.

The course covers many fundamental topics and therefore prepares delegates to go on to achieve other certification such as the CompTIA A+, Network+, MCP (Microsoft Certified Professional), etc.

No prior formal computer training is required but you must have awareness of, and some familiarity with, the PC’s hardware and use of PC systems, and you must possess suitable aptitude as assessed through our entry tests.

 

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The Cerco training course covers:

Fundamental concepts 

  • PC operating systems
  • Hardware/software devices
  • BIOS/CMOS
  • Electrostatic discharge

Networks 

  • Topologies and protocols
  • Security and resource sharing
  • Network administration, peer-to-peer  and client/server
  • Windows XP and Windows 7 professional environments
  • TCP/IP networking

Communications 

  • Routers/gateways
  • Remote desktop
  • Intranet/internet access
  • Troubleshooting
Operating systems 

  • Windows XP, 7 and 8
  • Command line operating system
  • Windows installation via images and WDS

PC hardware

  • Data storage
  • PC strip down and rebuild with component recognition
  • Diagnostic troubleshooting
  • Laptop maintenance including strip down

Printer technology 

  • Laser/matrix/inkjet printer principles
  • Removal and replacement procedures
  • Local and network printers
  • Troubleshooting

Soft skills 

  • Customer care for IT support personnel
  • Appearance, politeness and listening
  • Handling complaints